Refund policy

 

By purchasing our product on this website, you agree to our return/exchange policy. Because of the nature of our product, and because customer safety is our top priority, we do not accept returns for products that have been opened from their original packaging.

 

If your product arrives damaged or defective, please email us at customerservice@theradiantrhino.com to set up an exchange. In order to receive an exchange, you must send us a photo (or video if required) of the product and the associated damage.

 

For general returns of unopened products, email us at customerservice@theradiantrhino.com within 24 hours of delivery (based on available tracking information). Refund/exchange requests made after this time period will not be accepted. To return an item, you must ship the product back to us in its original, unopened packaging without any damage or tampering. The customer will be responsible for paying for return shipping back to us. All returns of unopened products will be subject to a 25% restocking fee, deducted from the total refund owing.